Oftelie, A.M. (2014). The Human Services Value Curve: A Framework for Improved Human Services Outcomes, Value and Legitimacy. Cambridge, MA: Leadership for a Networked World.

Year: 2014


To help human services leaders make progress on their capacity-building journey, Leadership for a Networked World reviewed best practices and worked with practitioners as part of the Human Services Summit at Harvard University to develop a framework referred to as the “Human Services Value Curve.” As a human services organization advances along the curve, the enabling business models support new horizons of outcomes. The levels are described in brief as: (1) Regulative Business Model: The focus is on serving people who are eligible for particular services while complying with categorical policy and program regulations; (2) Collaborative Business Model: The focus is on supporting people in receiving the best combination of services for which they’re eligible by working across agency and programmatic boundaries; (3) Integrative Business Model: The focus is on addressing the root causes of individual and family needs and problems by coordinating and integrating services at an optimum level; and (4) Generative Business Model: The focus is on generating healthy communities by co-creating solutions for multi-dimensional family and socioeconomic challenges and opportunities.

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